From opening an account to withdrawing your winnings, the Oklov support team is with you every step of the way.
Choose a category — jump straight to what you need
Registration, Login & Password Reset
12 ArticlesDeposit, Withdrawal, bKash, Nagad
18 ArticlesWelcome Bonus, Cashback & Free Bets
9 articlesVerification, Two-Factor Authentication, KYC
7 ArticlesAndroid/iOS Install & Updates
6 articlesDraw Rules, Claiming Prizes & Results
10 articlesBet Rules, Odds & Live Betting Support
15 articlesLimit Setting, Self-Exclusion
5 Articles
Reach Oklov support whichever way works best for you
For the fastest resolution, use live chat. Our agents are available in English.
Start ChatEmail us to describe your issue in detail. You can also attach screenshots or documents.
Email UsPrefer to speak directly with someone? Call our helpline and an experienced agent will assist you in Bengali.
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Step-by-Step Solutions
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Go to Profile Settings and upload a photo of your National ID or passport. Verification is usually completed within 24 hours.
No, each mobile number can only be linked to one Oklov account. Having multiple accounts is a violation of our rules.
You'll need to contact support directly for this. Identity verification is required to change your number for security reasons.
Your account may be locked if you enter the wrong password too many times or if suspicious activity is detected. Please contact us via email.
Check the information below for a quick resolution
Wait 30 minutes first. If it still hasn't gone through, contact us via live chat with your transaction ID.
Account verification may be required for your first withdrawal. Submitting your documents speeds up the process.
Trying something new on any online platform can feel a little daunting at first. Getting stuck on a payment, not being able to log in, wondering where your bonus went — these small issues can quickly become real frustrations. The Oklov Help Center was built specifically to take that frustration away.
Here you'll find step-by-step guides for everything from opening an account to withdrawing a big win. Written in plain, straightforward English — no technical jargon. It's like having someone right beside you, walking you through it.
Players at Oklov tend to run into the same kinds of questions day to day. The most common one is about payments — making a deposit via bKash but the balance not showing up. This is usually down to a network delay. In most cases, waiting 15–30 minutes is enough for it to sort itself out. If it doesn't, save your transaction ID and reach out via Live Chat. It's typically resolved within the hour.
The second most common issue is login-related. Forgetting a password happens to everyone. Resetting it on Oklov is straightforward — go to the login page, click the "Forgot Password" link, and a code will be sent to your registered mobile number. Enter the code and set a new password. The whole process takes under 2 minutes.
One of the most common questions we get is: why didn't I receive my welcome bonus? Bonuses generally require certain conditions to be met. Your first deposit must be made through the promo page or with a specific promo code. Depositing directly through the wallet may mean the bonus does not apply. For any bonus-related questions, check our FAQ page or reach out to the support team.
A common question we hear is: does Oklov keep my information safe? It's a fair one. All personal data on Oklov is protected with SSL encryption. Payment information is never stored on our servers — every transaction is processed directly through the payment gateway. Enabling two-factor authentication (2FA) on your account adds another layer of security on top of that.
Some Oklov app users report occasional crashes or slow performance. This is usually caused by the app not being up to date. Install the latest version from the Play Store or our download page. Clearing the app cache also fixes the problem in most cases.
For questions about jackpot or lottery results, Oklov's results page has full records of all past draws. Search by date or draw number to view details of a specific draw. You'll also be notified of any winnings via app notification or email.
Oklov takes responsible gaming seriously. If you feel like your play is getting out of hand, you can set daily or weekly spend limits from your profile settings. Cooling-off periods and self-exclusion options are also available. Our support team is always ready to help with this — no judgment, ever.
Most searched by users
The complete registration process, step by step — from your mobile number all the way to your first deposit.
Every step of sending money from bKash to your Oklov wallet is explained here with screenshots.
Terms and conditions for the 50% welcome bonus, how to claim it, and wagering requirements.
Double your account security. Setting up 2FA takes just 3 minutes.
Learn about the common reasons for withdrawal delays and the steps to resolve them quickly.
Download the latest Oklov app and follow each step of the setup process.
Most frequently asked questions about the Help Center
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